FAQs

No, you don’t have to register before ordering. You can check out as a guest. However, creating an account can save your preference and prescription information, which makes it easier for you to shop with us in the future.

To place your order, you only need to follow the next 3 steps: pick a frame, select your lenses, and check out.

Please contact our customer service representative through email or live chat to make changes to your order.

Yes. You can cancel your order before it ships. Email us to cancel.

Sign In to your myspectacles account. Click My Orders in the menu to see the status of your order.

We provide single vision, Flat Top Bifocal, and Freeform lenses with prescription and non-prescription eyeglasses, sunglasses and light-adaptive glasses and sports glasses.

No, unfortunately we do not sell lenses alone.

Yes. We carry both prescription and non-prescription sunglasses.

Under the UK Opticians Act of 1989, it is the obligation of any optician to provide you with a prescription. The optician will provide you with a thorough eye examination and is required by Law to provide you with a copy of your prescription for your own records. You are not under any obligation to purchase your glasses from your optician.

No – as long as you have a current up-to-date prescription and you feel confident about entering the details into our ordering page, we don’t need to see a copy, however you can attach a copy of your prescription to your order for us to check. You can also email this to us for verification, we would kindly ask you to note this in the additional information box when ordering.

Our system can accommodate those with very high prescriptions, however, If your prescription is not available to order online please contact us with the details of the frames and lenses you are interested in, we will be happy to advise on the availability of your prescription.

We stock plastic lenses only.

No, by law we are unable to provide spectacles for children.

Your PD is the distance between your pupils in millimeters. We need PD to make a perfect frame for your eyewear order. Or we can use average PD 63mm

Yes. Just click “frame only:” options when you choose your lenses.

We offer free online try-on service. You can virtually try on your frame on your computer, or select a frame size similar to your old ones.

We accept PayPal and major credit cards (VISA, MasterCard, AMEX)

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